INSURANCE
Insurance Principle: Utmost Good Faith And How It Affect Your “COVER” Redemption.
Insurance Principle: Utmost Good Faith And How It Affect Your “COVER” Redemption.
Have you ever come across this notion- that Insurance Company in Nigeria is a scam? …oh, Insurance people all they know is to collect money, but they don’t pay when the need arise…
All these, and many more negativity clouds the mind of average Nigerians, and thereby, it prevents them from involving in this great necessity of life – called Insurance. And the adverse effects of not having a “plan B” (Insurance) in life is that, it contributes to the low standard of living experienced by them or their loved ones in the event of a negative outcome as the case maybe.
To curtail this notion in people’s Mind, and to help them better understand what might have contributed to their cover redemption being delayed or denied, thereby contributing to their negative mindset about insurance, this article will focus on; Insurance Principle of Utmost Good Faith, and how it affect your COVER Redemption.
Let’s Dive In;
WHAT IS INSURANCE?
Insurance is said to be a CONTRACT or an agreement between two parties; where one party, the insurer, in return for a premium, agree to pay the insured (i.e the policy holder) a sum of money or it’s equivalent UPON THE HAPPENING OF A SPECIFIED EVENT- which might affect the insured’s financial interest in the future. (Emphasis on the words in capital letters).
Having established the fact that insurance is a “Contract”, And like every other contract, there is usually a legal backing, and some principles in place which ensures a smooth experience for both parties. One of these principles, is the principle of Utmost Good Faith -which implies TRUTH!
WHAT IS UTMOST GOOD FAITH AND HOW DOES IT AFFECT MY COVER REDEMPTION?
The term “Utmost Good Faith” as stated earlier signify TRUTH.
This principle automatically requires you to provide only but the truth in the informations and documentation you provide for the insurer when registering your policy, as this informations and documentation will be required from you, when it is time for your cover redemption
. It also entails that if you state that it is a particular risk you intend to cover, when something other than what is stated occurs, you have no right to make a claim until the stated event as at the time of opening your policy occurs.
Let’s dive in and see how not upholding this principle in insurance can deter you from claiming your cover!
There has been scenes where policy holders have clamoured for their unpaid claims at the gates of insurance companies, and because they are not made to be aware of the principles that surrounds their policy when subscribing; as many of the terms and conditions are not usually read by we Nigerians before we affix our signature on any contract. Typical Nigerians really don’t want to know how and what, all we focus our mind on is Money.
If, only we understood the process of reporting claims and what transpires thereafter, then we will understand and appreciate why some claims are denied or not settled in full as we expect.
When subscribing to an insurance policy, it is expected of you to tell the whole truth as regarding the informations and data about you, or any loved ones you are adding to the policy. Likewise, the insurance company is expected to tell you the truth about how they function/operate – Most of these are placed in writing in what is called “Terms and Conditions”.
Hence, when the company asks some certain questions about you, or the person for which the policy is for, as is required before they can register your policy, you as the policy holder is required to provide all the necessary informations without hiding anything. This is because, at that point in time, the company does not have the time to start investigating to determine if you are providing them with the right details and informations. They are interested in providing a solution to you and sell you a “cover”, Hence they believe in you and everything you say, and on that premise, register your policy.
Now, I know some will say; what happens if I made a mistake with the informations I provided, as nobody is above mistakes?
My Answer;
After your policy has been registered, the insurance company will send you a copy of your policy document, when this is done, it is now on you to check all the informations and confirm them as accurate. If otherwise is the case, that is, if you at that point in time notice an error or two, it is expected of you to contact your insurance company and update them with the correct information, and it will be updated on their database as well.
WHAT HAPPENS IF I DO NOT UPDATE THEM?
If you fail to provide them/update them with the right informations and your policy matures, or a specific event for which you took the policy occurs, and you visit your insurance company for your cover redemption, that is, to receive the money promised (Sum Assured), the first thing the insurance company will do is to ask you few questions of what happened, so as to know if your statements and evidence tendered for claims will match.
They will ask for your policy document which was given to you, proof of the event that happened, for example if you state that your car had an accident, they may require a picture of the car at the accident scene, or let’s say someone died, you will be required to provide the death certificate- please don’t fake this, cause they will cross-check for validity of data, alongside other necessary investigations before your cover redemption is made available to you.
Now, if they notice an error or misinformation regarding the tendered documents that was provided, they will automatically delay your policy redemption.
The problem, most times is that some policy holders provide falsified data at the point of policy entry, and when they can’t provide the documents that backs the registered policy during a cover redemption, then they are denied of their policy redemption- this is as a result of breach of Utmost Good Faith principle.
Another Problem also is the case of a client losing his/her mother at a date earlier before they subscribed to a policy in a bid to enjoy premium cover from an insurance company. In a bid to play smart, the client may wait for about six months after taking the policy and paying premiums, only to go back to the insurance company to redeem their cover, informing that their mother passed away. But when document that confirms their statement is being asked for, for example the certificate of death, and the date of death is showing something different implying that the mother has died before taking the policy, you automatically breach the principle of Utmost Good Faith, and you lose your redemption.
Also, in life insurance the higher the age, the higher your premium, so what some do is to adjust their age so as to pay lesser premium, and when this is identified at the point of cover redemption, most companies re-calculate your premium and deduct the right fees in respect to your real age, while the balance is paid to you; Then you say they are bad.
Or is it the case of someone setting up their car for accident just to eat insurance money, but these people you may be trying to outsmart are wise. They carry out forensic investigation amongst others to determine a cause. So why not just be truthful?
The case scenarios that might affect your cover redemption is endless; and it is those who have tried to lie in one way or the other, and as a result lose their covers, that goes round tagging insurance as bad. But that is really not true.
THE INSURANCE INDUSTRY IS NOT LEFT OUT…
The blame is not just on the people, I believe strongly that if the insurance company takes extra time to explain most of these things that can affect a policy holder from receiving their covers expressively and not just hiding it in writing – seeing that most Nigerians don’t read those clauses, before affixing their signature on the contract, the masses will be aware of the danger ahead of time and desists therefore from anything that will jeopardise their claims at the occurrence of a specified event. They will subscribe to insurance and uphold their integrity, hence, desisting from trying to outsmart the company when they’re faced with financial pressures.
THINGS TO AVOID FOR EASY AND IMMEDIATE COVER REDEMPTION
For easy Cover Redemptions, I have listed some of the things to avoid as a policy holder;
- Avoid falsifying your data and informations at the point of entry and exit of the policy.
- Avoid requesting for claims when the specified event in the policy hasn’t occur.
- If you are on a Life Cover policy, do not reduce your age just to pay lesser premiums. The aftermath result is usually not so good.
- Do not go for your cover or benefits, when the term hasn’t mature- especially if you are on a “Term” insurance policy.
- Avoid leaving your premium to lapse…cause when this happens you lose your benefits.
WHAT TO DO FOR EASY COVER REDEMPTION AS A POLICY HOLDER;
- Pay your premiums regularly as at when due.
- Only approach the insurance company for your cover when a stated or specified event in the contract occur.
- Be Truthful and plain when providing your informations
- Make sure all your documentations and proofs are coherent with what you provided the company at the initial stage.
- If you notice any error in the information you provided for the company, make it a duty to update them with the right information.
HOW THE INSURANCE INDUSTRY CAN HELP…
For a revolutionary effect in the insurance industry, I believe that with proper product informations and education about how each product functions, clients will appreciate and understand insurance better. That way, a good number of persons will give in to having an insurance as a guard against financial crisis, in the event of a negative outcome, and not the other way around.
CONCLUSION;
Insurance isn’t as bad as it has been painted, in fact, subscribing to an insurance is a good “PLAN B” towards planning your life, and financial obligations. Life they say is a journey…and like every other journey you embark on, it is safe to have a Plan B, than to be sorry!
But it is your duty to uphold the principle of “Utmost good faith” (truth) at the point of entry and exit of your policy, in order to redeem your COVER as at when due without being denied.
Also, the insurance providers should endeavour to take time to educate their customers before registering them, and not just waiting for them patiently to have a breech of agreement, and thereby denying them of their covers- this I believe is causing a great dent on insurance industry as a whole, and this need to be corrected effectively to allow people accept insurance as the best plan B in life’s journey!
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BANKING
The Impact of Supply Chain Disruption on Business Operations and Financial Performance
The Impact of Supply Chain Disruption on Business Operations and Financial Performance
Supply chain disruptions are very commonplace in today’s interconnected global economy, affecting organizations in a variety of industries. These interruptions may have far-reaching effects on a company’s financial performance in addition to its commercial operations. In addition to offering techniques to reduce the risks involved, this article seeks to give readers a thorough grasp of how supply chain interruptions affect corporate operations and financial performance.
MEANING OF SUPPLY CHAIN DISRUPTIONS
Any incident or event that prevents information, services, or items from smoothly flowing through the supply chain network is referred to as a supply chain disruption.
It describes any situation or incident that stops the movement of products, services, or data inside a network of supply chains. These interruptions may happen at any time during the supply chain, from suppliers of raw materials to final consumers, and can lead to disruptions, shortages, higher expenses, and eventually affect the chain’s overall effectiveness and performance.
Disruptions to the supply chain can be divided into two categories: internal disruptions that occur within the company and external interruptions that occur outside the company.
TYPES OF SUPPLY CHAIN DISRUPTION
Disruptions to the supply chain can come from a variety of sources and take many different shapes. Typical forms of supply chain disruptions include the following:
- Natural Disasters: Incidents like hurricanes, floods, tsunamis, and wildfires can cause damage to transportation networks, destroy infrastructure, and force the closure of manufacturing and distribution facilities.
- Geopolitical Events: The movement may be impacted by trade disputes, tariffs, sanctions, war, terrorism, political instability, and changes in governmental policy. moving commodities across international borders, sour commercial ties, and cause bottlenecks in the supply chain.
- Supplier Issues: Delays in the delivery of components or raw materials might result from issues with suppliers, such as bankruptcy or sudden changes in production capacity.
- Transportation Disruptions: The supply chain as a whole may be impacted by delays in the delivery of goods caused by strikes, fuel shortages, accidents, port congestion, and other transportation-related problems.
- Demand Surges or Drops: Unexpected fluctuations in customer demand, such as sudden increases in orders or decreases in sales, can result in mismatches between supply and demand, which can cause delays in manufacturing and delivery.
- Cybersecurity Breach: Information technology system malfunctions, cyberattacks, or data breaches can impair critical data, interrupt the flow of products and services, and offerings.
- Quality Control Issues: Recalls, manufacturing halts, and supply chain interruptions may result from issues with product quality, safety, or compliance.
- Pandemics and Health Crises: Situations like the COVID-19 pandemic can result in worker shortages, manufacturing closures, travel restrictions, and interruptions to international supply chains.
IMPACT ON BUSINESS OPERATIONS
Disruptions to the supply chain can have a big effect on how businesses operate, impacting many different parts of what they do. Among these effects are the following:
- Production Delays: Supply chain disruptions may cause delays in the delivery of components, finished goods, or raw materials, which may cause production to halt or slow down. This may affect a business’s capacity to reach production goals and promptly complete orders from customers.
- Increased Costs: Expenses associated with carrying excess inventory, accelerating shipments, finding alternate suppliers, and putting emergency plans in place can all rise as a result of supply chain interruptions. These extra costs have the potential to weaken profit margins and lower overall financial performance.
- Customer Dissatisfaction: Customers may become dissatisfied and lose faith in the business as a result of delays in the delivery of goods or services. Customer loyalty and the company’s reputation may suffer as a result.
- Inventory Management Problems: Disruptions in the supply chain may result in inventory levels that are out of balance, with an abundance of certain commodities and a deficiency of others. This may result in ineffective inventory management, a lockup in working capital, and higher carrying costs.
- Operational Disruptions: When important vendors or partners in logistics are unable to deliver merchandise services as anticipated, it may cause daily operations of a business to be disrupted, affecting departmental productivity and efficiency.
- Risk of Loss of Market Share: Prolonged supply chain interruptions increase the likelihood that a company may miss out on sales opportunities, lose market share, and experience other negative effects. Those with more dependable supply chains could have an advantage over rivals.
- Legal and Regulatory Issues: When a supply chain is disrupted, there may be legal repercussions, including breaking contracts, missing deadlines, and breaking rules. Legal issues, fines, and reputational harm to a business may arise from this.
- Long-term Business Impact: A company’s financial performance, competitive position, and general viability may all be negatively impacted by protracted or severe supply chain disruptions. It might impair the business’s capacity to sustain connections with clients, vendors, and other business associates.
- Communication and Collaboration Challenges: Interruptions can make it difficult for supply chain participants to coordinate, make decisions, and solve problems. Both efficient crisis management and general operational efficacy may be hampered by this.
IMPACT ON FINANCE PERFORMANCE
A company’s financial performance can be significantly impacted by supply chain disruption in a number of ways, including:
- Increased Expenses: Supply chain interruptions frequently result in greater expenses for items like faster shipment, purchasing from more expensive alternative suppliers, keeping extra inventory on hand, or putting emergency preparations in place. The company’s profitability may be directly impacted by these added expenses.
- Revenue Loss: Supply chain disruptions may cause delays in completing client orders, which may result in a potential loss of revenue because lost chances to close deals. If there are delays or product shortages, customers can also look for other suppliers, which would mean fewer sales for the business.
- Inventory Write-offs: When there are disruptions in the supply chain, inventory levels might become unbalanced, with certain items having excess stock and others lacking. As unsold or outdated inventory builds up and negatively affects the company’s financial condition, this may lead to inventory write-offs.
- Contractual Penalties and Legal Expenses: If supply chain disruptions cause a party to miss contractual obligations, there may be penalties and legal expenses. Conflicts involving partners, suppliers, or customers may lead to legal action and more expenses.
- Long-Term Financial Impact: Extended or severe disruptions to the supply chain may have a long-term effect on the financial performance of the business, limiting its capacity to produce revenue and sustain long-term profitability. Stock performance and investor confidence may potentially be impacted by this.
- Working Capital Restraints: In order to minimize disruptions caused by supply chain disruptions, the business may need to store excess inventory or pay in advance for faster transportation. Money that may have been spent for other company endeavors is diverted by this.
- Business Continuity Costs: In order to avoid or lessen supply chain interruptions, businesses may need to make investments in business continuity and risk management techniques. These costs can have an adverse effect on their bottom line.
- Stock Market Reaction: When businesses see significant interruptions in their supply chains, investors may react negatively, which could lead to a drop in stock prices. The market capitalization of the company could be impacted if investors lose faith in its capacity to handle risks.
- Legal and Regulatory Repercussions: Disruptions to the supply chain may result in legal and regulatory repercussions, such as breaking contracts or neglecting to fulfill duties to customers. A company’s reputation and financial performance can be severely impacted by lawsuits, fines, penalties, and compliance expenses.
STRATEGIES FOR MITIGATION
Businesses can handle supply chain disruption and reduce its impact on operations and financial performance by implementing a number of mitigation techniques, such as:
- Diversify Your Supplier Base: Dependence on only one source might make disruptions more likely. Increasing the variety of suppliers helps lessen the effect of interruptions from a particular source.
- Supply Chain Insight: Put in place systems and technology that offer real-time insight into every aspect of the supply chain, including transportation, production status, and inventory levels. This visibility aids in identifying anticipate possible problems and make proactive mitigation strategies possible.
- Risk Assessment and Management: Perform thorough risk analyses of the supply chain to find possible weak points and put risk management plans in place to lessen their effects.
- Contingency Planning: To handle and minimize supply chain interruptions, create and update backup suppliers, logistics routes, and alternate sourcing choices.
- Cooperation and Communication: Create effective channels for cooperation and communication with consumers, logistical partners, and suppliers. Having solid connections and open channels of communication will make it easier to deal with interruptions in a cooperative and efficient manner.
- Inventory Management: Use agile inventory management techniques to balance supply and demand, keep ideal inventory levels, and lessen the effects of shortages and surpluses brought on by disruptions.
- Adoption of Technology: Invest in Supply chain resilience and agility can be improved by utilizing technology like blockchain, supply chain management systems, and predictive analytics.
- Financial Risk Management: To lessen any financial effects, assess your exposure to financial risk as it relates to supply chain interruptions and take into account risk transfer strategies such supply chain insurance.
- Technology Adoption: Supply chain visibility, traceability, and control can be improved by utilizing cutting-edge technologies like blockchain, data analytics, automation, artificial intelligence, and the Internet of Things (IoT). By facilitating real-time monitoring, predictive analytics, and prompt decision-making, these technologies improve resilience and lessen the effects of disruptions.
- Scenario Planning: Create and maintain scenario plans that take into account a range of possible interruptions and how they can affect financial performance and business operations.
CONCLUSION
Disruptions in the supply chain significantly affect financial results and commercial operations. Companies need to proactively identify risks, improve teamwork, use technology, and create strong contingency plans in order to successfully traverse these issues. Businesses may reduce the effects of disruptions, enhance financial performance, and preserve a competitive edge in the complex and unpredictable business world of today by putting these mitigation techniques into practice.
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