MTN, Microsoft Collaborate to Support SMEs




MTN Nigeria and Microsoft Nigeria have signed a Memorandum of Understanding (MoU) to collaborate on the creation of sustainable and scalable initiatives aimed at driving growth for operators of small and medium scale enterprises (SMEs) in the country.

The partnership, will leverage Microsoft’s technologies and MTN’s expertise to create strong value propositions for the SMEs segment.

These propositions will speak to the needs of SMEs around capability development, access to markets and business networks across Africa; and address some of their challenges through the creation of innovative solutions.

The MoU signing ceremony which took place recently in Lagos, had top executives from both Microsoft and MTN in attendance.

The General Manager, Enterprise Marketing, MTN, Onyinye Ikenna-Emeka, expressed the company’s commitment to the success of businesses, be they SMEs, large enterprises or in the public sector.

Recognising the significant contributions of SMEs to the country’s economy, Ikenna-Emeka conveyed MTN’s strategic position of collaborating with SMEs to create bespoke solutions specially designed to help grow and sustain other SMEs in the country.

Speaking further on MTN’s support of SMEs in Nigeria, Ikenna-Emeka said, “We launched the MTN Man-In-The-Box Initiative to further demonstrate our commitment to the development of businesses and ensure their sustained business growth.”

She stated that the initiative was designed to create and sustain awareness for MTN’s Enterprise Business and its focus to provide and facilitate access to technology, new markets, information and finance for SMEs.

In his remark, Country General Manager, Microsoft Nigeria, Akin Banuso stated, “Our approach at Microsoft has been one of empowerment and collaboration. We work with SMEs and as we learn from them, this makes us poised to provide tailor-made solutions to the challenges they face on a daily basis.

“We are excited about this partnership and looking forward to provide support to the SMEs through the Microsoft 4Afrika initiative. This means that we are able to empower them to digitally transform their businesses and be more productive and competitive.”

Ikenna-Emeka reiterated MTN’s belief that everyone deserves the benefit of a modern connected life.

By implication, every organisation, whether small, medium, large or the public sector equally deserve the same benefit.

In bringing this belief to reality, she said MTN develops and delivers solutions that transform the operations of Businesses, thereby introducing efficiencies, improving productivity and promoting overall organisational effectiveness.




MTN Partners Nokia on Customer Management




With the increasing demand on telecommunications network services and the subsequent rise in customer related issues, MTN and Nokia have launched a revolutionary cognitive analytics solution for customer insight.

The proprietary solution was designed to provide a complete view of customer experience, device analytics, network experience and usage. According to the partners, the collaboration will help the company better and much quicker understand network quality/user issues, reduce customer churn, grow usage, achieve best experience in the market and lead to a more positive net promoter score (NPS).

The project which commenced in MTN late 2017 with the deployment of platforms and a Service Operations Centre (SOC) at VGC was presented to media, stakeholders and regulatory agencies present recent launch of the scheme.
After presentations and a brief question and answer session, the guests were conveyed to the Service Operation Centre (SOC) in VGC, Lagos for the inauguration and use case demonstration.

Commenting at the launch event, Chief Executive Officer, MTN Nigeria, Ferdi Moolman said, “We have always been a customer centric organisation, placing immeasurable value on our customers and their experiences, and constantly seeking ways to better serve them.

“We are very excited about this launch today as it marks a new era in customer relations not just for us as MTN and our customers, but also for telecommunications and the technology ecosystem as a whole.”

Also commenting at the event, General Manager, Customer Experience, MTN Nigeria, Kola Oyeyemi said, “Our customers are our most critical asset as an organisation, and this has driven us to seek for partnerships that will make our customers delighted.

“The new CEM system will help us anticipate the problems customers might face even before they experience it, and this helps us tackle those problems ahead of time. This means customers don’t have to go through any nasty experience and the service is also at no extra cost to the customer.”

This solution alongside the strings of other innovative steps taken by the company is reflective of its leadership role in Nigeria’s fast-growing ICT space and its obsession with service quality management shows an undying commitment to making life easier and brighter for its customers.


MTN Upgrades POWA Market, Empowers Traders


MTN pledges more support for education in Nigeria



As part of its commitment to a better life and economic growth, telecommunications giant, MTN Nigeria has empowered 100 women from the Police Officers Wives’ Association (POWA), Lagos State chapter to improve their lives quality.

The firm also decorated the shopping complex accommodating the women entrepreneurs to strengthen its attraction and improve business activities in the market.

The women were equipped with items such as mobile stalls to sell products , airtime and data virtually through the use of digital gadgets. Present at the event, the Lagos State Commissioner for Environment,  Dr. Samuel Adejare commended the company for beautifying the complex as well as spurring economic activities, thus raising the hopes of the  entrepreneurs  and supporting government’s effort.

Represented by General Manager of Lagos State Parks and Gardens, Bilikiss Adebiyi- Abiola, he said: “We are glad that MTN is making conscious effort to give back to the community and also beautify lagos through the renovation of the Complex Corridor here in Ikoyi and we are glad that Lagos State is gradually becoming a greener and healthier environment”.

Also speaking at the event, Sales and Distribution Executive, MTN Nigeria, Adekunle Adebiyi, said: “We are  really excited to unveil the new POWA corridor as this project has been a long time coming. We would like to thank the Ministry of Environment for giving us the approval and opportunity to do this. We’re also excited to have impacted the lives of members of the POWA association”.

The highpoint of the event was the presentation of empowerment materials, which included phones, POS devices, chairs, tables, umbrellas and digital tablets, to the beneficiaries and the commissioning of the renovated POWA secretariat.

The gesture was part of the company’s commitment to continually brightening the lives of its customers across the nation.

MTN may shut down network over NLC picketing

…as ALTON warns on implications
                                                                                           Damage MTN facility during the picketing

There is a strong indication that if the picketing of its companies by the Nigerian Labour Congress, NLC, continues, telecom company, MTN Nigeria may shut down its network. This undoubtedly will have untold consequences on the economy as millions of Nigerian subscribers and other telecom service providers connected to its network will be down and out.

In a release signed by the Chairman of the association Engr Gbenga Adebayo, “News of the picketing of the offices and disruption of operations of one of our members has been brought to our attention. ALTON is very concerned about this unfortunate development.

The umbrella body of the telecom operators in Nigeria, the Association of Licensed Telecom Operators in Nigeria, ALTON has threatened that it would advise its member.

In a release signed by the Chairman of the association Engr Gbenga Adebayo, “News of the picketing of the offices and disruption of operations of one of our members has been brought to our attention. ALTON is very concerned about this unfortunate development.

Members of ALTON are law-abiding organizations who are committed to best practices in all areas including labour related matters. As responsible corporate citizens, our members have always provided platforms for their employees to associate freely in accordance with the law and the constitution. Employees of our members are able to join or form associations and unions if they so desire.
“However, the practice is that membership of any associations and unions is voluntary. In line with fundamental human rights regarding freedom of association as guaranteed by the constitution, individuals must not be compelled to join an association or union if they do not choose to do so.
“Picketing of such nature as reported, leading to injury to persons and damage to properties, creates an unfortunate situation where employees are coerced to join unions and associations without respect for their individual rights of voluntary association. Damage to any telecom facilities will lead to the disruption of critical national security and economic services which will expose innocent citizens to great danger.

“Attempts have been made to disrupt the network operations of some of our members through the shut down and vandalisation of critical network facilities. The implication of such disruption will lead to severe poor quality of services with attendant national security implications and far reaching implications on other services that are dependent on the telecommunications industry.
“We hereby strongly request government and its law enforcement agencies to intervene expeditiously; otherwise we will advise our members to consider preventive shut down in order to avoid further damage to network facilities. We trust parties will respect each other’s constitutional rights in the interest of our nation Nigeria”.
MTN said on Monday that all efforts it made to have an amicable resolution with the trade union were futile leading to the union disrupting its operations and damaging its properties. Corporate Relations Executive of MTN Nigeria, Tobechukwu Okigbo said: “On Monday July 9, 2018, officials of the labour congress were at the MTN offices to picket, but MTN in its civil manner, invited the officials into the headquarters in Ikoyi, Lagos, in order to reach unified decisions and prevent any form of violence or incivility.

“However, the protest became violent and disorganized in different locations as properties within MTN premises were vandalized. Doors and gates were destroyed and alleged officials of NLC breached the fences and forced their way into the premises. In Ikoyi, MTN flag was lowered and the NLC flag was hoisted in its place.
Numerous staff of the company were injured in the process of the protests and many assumed the roles of human shields over their colleagues, protecting them from the angry protesters. “Today’s violence and the needless destruction of property is deeply saddening. As always, our primary concern is the safety and well-being of our employees, some of whom were attacked by supposed NLC operatives and have sustained injuries.”