Konga to re-launch pay on delivery

 

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Konga, ecommerce platform is set to relaunch Pay On Delivery (POD) from tomorrow, starting with customers in Lagos before extending the service to other states from September 1.

This is after effectively achieving same day delivery of approximately 97per cent of product orders in major cities in the last 30 days.

Confirming the development, Mr. Nick Imudia, CEO Online, disclosed that Payment On Delivery was suspended when erstwhile owners – Naspers and AB Kinnevik were in discussions before the acquisition of the business by the Zinox Group.

“We have taken our time to restructure, improve our technology and capacity in terms of our own staff and logistics to meet customers’ expectations. We have invested substantially in our logistics arm, K-Express culminating in the acquisition of new line-haul trucks, delivery vans and motor bikes to meet the commitments of not just POD, but also achieve a minimum of 85 per cent same day delivery of major products categories by July 2019 across the nation as mandated by the Board of Konga.

“Someone must make it happen, and we have decided to take the bull by the horns with new mega warehousing and storage facilities being opened across the country with best in class technologies,” he affirmed.

Mr. Imudia also stated that Konga, in line with its status as the biggest composite e-commerce company in Africa, is expanding its retail network as promised by the company’s Management, with a target of 100 stores before the end of 2019 but with a long-term ambition of achieving 774 stores by 2022.

“Effective August 1st 2018 and considering Nigeria’s deficient payment system, Konga customers have several payment and delivery options. This will go a long way to excite our customers and expand the numerous order fulfilment channels available to our customers.

“In addition to pre-payment and payment on delivery, you have the additional option of ordering online to pay and collect from the nearest Konga retail store.”

Konga Expands, Invests in New Warehouses

 

Foremost e-commerce firm, Konga is expanding its foothold in Nigeria with the launch of two mega warehouses in Abuja and Port Harcourt.

This is in fulfillment of the company’s ambition to revolutionise e-commerce in Nigeria, especially as it drives towards ensuring same day delivery and accommodating first rate merchants.

To be opened for business next month, the company stated that the Abuja warehouse, which is centrally located and about 78,000 square feet in size will serve the Northern region while the  Port Harcourt’s  of  about 147,000 square feet, will function as a major hub for the South/South and South Eastern parts of the country. It added that the newly refurbished warehouse in Lagos was expected to serve Lagos and other Western states while warehousing facilities are also being developed in Owerri, Enugu, Ibadan and Uyo to bring the brand closer to customers and merchants.

Chief Executive Officer of Konga  Online, Nick Imudia noted that the upgrade and set-up of the warehouses highlight the company’s commitment to uplifting  standards in the  Nigerian e-commerce sector.

“At Konga, we are passionate about customer satisfaction. 

With our latest, our customers will enjoy the added luxury of same day delivery of their items irrespective of their locations within the regions. For our merchants, it is also a chance to take advantage of greater storage capacity for their goods and products, allowing them to do larger volumes and grow their business.

“We are constantly working round the clock behind the scenes to set new standards and raise the bar of service excellence in the e-commerce industry.

 Some of our innovations and world-class strategies are gradually being unveiled and these massive warehousing facilities are one of such innovations. More of them will be unveiled in August and the coming months,” he explained.

Imudia further added that the warehouses had been described as the first of its kind on this side of the Atlantic, thus certified by global IT warehousing/logistics agencies as best in class in Africa , equipped with state-of-the-art security, automation and cloud infrastructure. He said the new investment would also help the company to carry out physical inspection of product quality.

Konga compliance boosts e-commerce customer relations management

It is a feedback and compliance mechanism through which customers can directly reach out to the chairman of the board and executive management at Konga on issues affecting various aspects of its business relationship with the consumer.

In its bid to maintain ethical standards in the African e-commerce space and raise the bar in customer satisfaction, e-commerce outfit, Konga said it has launched a customer relations platform, tagged compliance@konga.com.

Konga Compliance, which will also incorporate a dedicated phone line for calls/SMS, is set to go live immediately.

Reliable sources at the ecommerce outfit said that feedback such as complaints or enquiries generated on the email platform will be monitored directly by the chairman and other management executives for immediate resolution.

As such, the platform will present a useful mechanism for customers to report errant drivers and delivery men who over-speed or flout traffic rules in the course of duty, wrong or improperly delivered items, product quality concerns, instances of poor customer service online or at any Konga retail store, collection centre or touch-point, late deliveries, pass comments/suggestions on new product lines/innovations or likely improvements they would like to see and other issues affecting stipulated service level agreements or areas of compliance.

Bearing in mind the need to lay a framework for its game-changing ideas and innovations for the e-commerce market, the new management at Konga has decided to institute a high level of ethical standards and compliance within the company which will not only boost user experience and satisfaction, but help create a closer bond between the company and its ever-increasing customer base.