For a network provider, effective service provisioning and management are key to achieving long-term competitiveness and high performance. Providers with superior capabilities in this area can speed time-tomarket, improve customer satisfaction and reduce operating costs through improved automation, better visibility and more effective management of quote-to-cash processes. Fulfillment and assurance processes are increasingly complex, however, spanning wireline, wireless and content delivery domains. One of the most significant challenges of implementing these complex systems is their impact to the organization and the need to implement new processes to better align with the packages. Ultimately, a holistic approach across technology, process and people/organization is key to delivering effective service provisioning and management capabilities.
Creating these capabilities is challenging to most providers, however, and their service fulfillment and assurance processes are therefore often costly and inefficient. Companies face challenges such as order fallout, unknown capacity, extended delivery intervals and slow time-to-market for new products. These shortfalls can damage a company’s competitiveness by leading to increased costs to service orders, delayed revenue streams and customer dissatisfaction.
Accenture has developed industry-leading capabilities and solutions for provisioning and managing broadband and legacy networks and services. We offer a managed services platform to help service providers manage IP, voice and data services for enterprise customers. We also have offerings in end-to-end service fulfillment, quote-tocash capabilities and enhanced trouble-torepair functions for a combination of legacy and broadband networks and services. As a leading management consultancy, technology solutions provider and outsourcer, Accenture can tap into broad and deep capabilities covering process engineering, advanced technologies and organizational change. Effective service provisioning and management requires advanced technologies (see our nextgeneration operations support systems (OSS) solution for more information) and broader management capabilities if an advanced solution is to be embraced across the entire company.
• Integrated order management: We apply industry-leading management consulting, systems integration and technology assets to enable flow-through ordering and the establishment of a scalable infrastructure for future needs. Our capabilities can help put in place business processes that improve business operations and the customer experience. • Network outsourcing: Advanced outsourcing capabilities in areas including fallout management, provisioning and porting. • Process engineering: Helping clients redesign order fulfillment and management processes. • Organizational change: Assistance with identifying and managing the effects of service delivery changes on the rest of the organization. • Network inventory management: Helps lay the foundation for capacity planning and engineering, service activation and provisioning and network creation. • Network operations optimization: Helping carriers take cost out of their network through tools such as leased line optimization. • Provisioning: Helps operators develop endto-end service fulfillment capabilities in areas such as order entry, service and circuit design, third-party provisioning, service test and activation and customer-facing order management. Our outsourcing capabilities include end-to-end provisioning, as well as an innovative managed services offering called the Accenture Porting Service, to assist with processing third-party porting.