Nigeria’s banking industry has faced a turbulent macroeconomic environment recently, with strong headwinds that have generally impacted industry profitability and performance. However, the banking industry…View More Nigeria’s banking industry has faced a turbulent macroeconomic environment
Pricing of interest rates and fees may not be the primary driver of differentiation in Africa, but customers certainly expect to get value for the…View More Value for money
Branches may still be the most popular retail banking channel in Africa, but there are clear and growing signs that Africa’s banking customers are rapidly…View More Retail banking channel in Africa
Relationship-based product and fee price optimization Customer churn reduction Client prospecting Portfolio risk monitoring and management Branch sales effectiveness and cross sell Commercial RM sales…View More Top focus areas for analytics in banking
Tapping customer data to drive growth: A South African Perspective As banks across Africa start to roll out increasingly sophisticated digital channels and systems, many…View More Tapping customer data to drive growth: A South African Perspective
1. Improving the customer experience • Reinvigorate and refresh the bank’s web assets to prioritize ease of use, navigation and visual design; aim to simplify…View More How can Nigerian banks start to improve internet banking penetration?
Nigerians love the internet. The country is estimated to have more than 148 million mobile telephone subscribers and at least 92 million of them access…View More Encouraging the shift to internet and mobile banking: A Nigerian perspective
To succeed in today’s banking environment, bank executives need to understand their customers: their preferences, their channel usage, their needs and their satisfaction. Much has…View More Africa Banking Industry Retail Customer Satisfaction Survey