BANKING
10 Trends Shaping Post-Digital Banking Innovation
10 Trends Shaping Post-Digital Banking Innovation
The banking industry is undergoing a rapid transformation driven by technological innovations and changing customer expectations. Here are 10 trends that are shaping the future of post-digital banking:
- Artificial intelligence and machine learning
Artificial intelligence (AI) and machine learning (ML) are revolutionizing many aspects of banking, from risk assessment and fraud detection to customer service and personalization. For example, banks use AI and ML to analyze customer data, create customized product recommendations, or automate loan processing and fraud detection tasks. These technologies are also being used to improve efficiency and reduce costs by automating manual processes. - Blockchain and distributed ledger technology
Blockchain is a decentralized database that allows multiple parties to record and verify transactions securely. It can revolutionize financial transactions by making them faster, cheaper, and more secure. Banks are also exploring using distributed ledger technology (DLT) for various purposes, including creating new financial instruments, streamlining supply chain management, and improving the traceability of assets. - Open banking and API-based architectures
Open banking is driving innovation in budgeting, financial planning, and lending and improving the customer experience by providing more choice and convenience. Open banking allows third-party developers to build applications and services on top of bank data and infrastructure. This is made possible through application programming interfaces (APIs), which enable different systems to communicate with each other. - Digital-only banks and Neobanks
Digital-only banks challenge traditional banks by offering simplified, app-based banking experiences. They often have no physical branches and rely solely on digital channels for customer interaction. Neobanks are experimenting with new business models, such as offering interest on deposits and taking a cut of merchants’ sales. Younger customers are comfortable with digital technology and convenience. - Customer experience and design thinking
Customer experience is becoming increasingly crucial in banking as customers expect seamless, personalized, and intuitive interactions. Banks are using design thinking and user-centered design to improve the customer experience by gathering data and feedback from customers and using it to create more effective products and services. It includes designing intuitive, easy-to-use digital platforms and providing personalized recommendations and support. - Cybersecurity and data protection
As banking becomes more digital, protecting customer data and preventing cyber attacks are becoming increasingly important. Banks invest in advanced security technologies, such as biometric authentication, and implement robust data protection policies to safeguard customer information. They are also working with external partners and regulatory bodies to ensure that their cybersecurity measures are effective. - Sustainable finance and impact investing
There is growing demand from customers and regulators for banks to support sustainable development and address social and environmental issues. This leads to the development of new financial products and services that aim to impact society and the planet positively. These include green bonds, which fund projects related to climate change and the environment, and impact investments, which aim to generate both financial return and social or environmental impact. - Biometrics and identity verification
Biometric authentication can be more secure and convenient than traditional methods, such as passwords and security questions, and is becoming increasingly common in banking. Biometric technologies, such as facial recognition and fingerprint scanning, are being used to improve security and convenience in banking. They are also being used to verify customer identities, which is particularly important in anti-money laundering and anti-fraud efforts. - Emerging markets and financial inclusion
Many emerging markets are leapfrogging traditional banking infrastructure and going straight to digital. This creates opportunities for banks to reach new customers and support financial inclusion. - Regulatory technology (RegTech)
RegTech refers to using technology to automate and improve compliance with financial regulations. This is becoming increasingly important as the regulatory environment becomes more complex and banks look to reduce costs and improve efficiency.
Conclusion
Overall, these trends drive the development of new technologies, business models, and customer experiences in the banking sector. They also challenge traditional banks to adapt and stay competitive in a rapidly changing landscape. See
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BANKING
Afreximbank Acts as Joint Lead Manager on Ecobank Transnational Incorporated’s USD 400mn Senior Unsecured Note Issuance
The proceeds of the note will fund general corporate purposes of the issuer, including refinancing of a USD350 million senior bridge-to-bond loan facility that was jointly coordinated by Afreximbank in March 2024.
African Export-Import Bank (“Afreximbank”) (www.Afreximbank.com) is pleased to announce that it has successfully acted as Joint Lead Manager and Bookrunner on a USD 400 million 10.125% Rule 144a/RegS senior unsecured note issuance by Ecobank Transnational Incorporated (“ETI”) due in October 2029.
The proceeds of the note will fund general corporate purposes of the issuer, including refinancing of a USD350 million senior bridge-to-bond loan facility that was jointly coordinated by Afreximbank in March 2024.
The note issuance achieved peak orderbook oversubscription of 2.1x, backed by more than 70 high-quality and diverse investors comprising development finance institutions, asset managers, commercial banks and insurance companies from Africa, the UK, USA, Europe and the Middle East.
Professor Benedict Oramah, President and Chairman of the Board of Directors of Afreximbank, commenting on the transaction, said: “We are pleased to have supported Ecobank Transnational Incorporated (“ETI”) in placing the first public Eurobond issuance by any Sub-Saharan African financial institution since 2021, following our bridge financing support earlier in the year. This transaction underscores Afreximbank’s capacity and readiness to structure innovative market access solutions for our pan-African banking partners.”
Afreximbank’s Advisory and Capital Markets (ACMA) department acted as Joint Lead Manager and Bookrunner on the issuance, working alongside international and African partners.
Distributed by APO Group on behalf of Afreximbank.
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BANKING
International Islamic Trade Finance Corporation (ITFC) and the Central Bank of Nigeria Successfully
These workshops form part of ITFC’s Integrated Trade Solutions (ITS) framework, aligning with the organization’s goal of providing holistic trade financing interventions in OIC member countries.
The International Islamic Trade Finance Corporation (ITFC) (www.ITFC-idb.org), a member of the Islamic Development Bank (IsDB) Group, in partnership with the Central Bank of Nigeria (CBN), successfully concluded a workshop on Non-Interest Banking and Trade Finance in Nigeria. Held from 17th to 19th September 2024 in Abuja, the sessions aimed to enhance capacity and knowledge in Islamic banking principles, trade finance products and services, and how different financial toolkits are applied in Islamic finance from operational and business perspectives.
Nigeria’s Islamic finance industry, valued at US$3.8 billion, is one of the major Shariah compliant industries in Africa. Despite some challenges such as low public awareness and a smaller capital base compared to conventional banks, Islamic finance has been substantially contributing to reduce financial exclusion and improve access to affordable finance in the country. The three-day workshop was designed to bridge prevailing knowledge gaps focusing on key areas such as Sukuk issuance and main non-interest banking products basics.
Delivered under ITFC’s Integrated Trade Solutions framework, the workshop equipped professionals with the skills to promote Islamic finance in Nigeria while also highlighting ITFC’s wide range of trade financing services.
Participants reported a significant boost in understanding Islamic banking and trade finance, and the workshop showcased ITFC’s contributions to economic development through sustainable financial solutions.
Eng. Nasser Al Thakair, ITFC, remarked: “ITFC is committed to supporting Nigeria’s efforts in Islamic finance, tailoring this workshop to address the unique challenges faced. We will continue to provide the expertise and financial backing needed to grow Islamic finance in Nigeria and beyond.”
Over 30 professionals from the Central Bank of Nigeria, non-interest banks, and other financial institutions attended, further advancing Islamic finance in the country.
As Nigeria positions itself as a leading market for Islamic finance in Africa, ITFC remains dedicated to advancing trade finance and supporting the growth of the sector for long-term economic impact.
Distributed by APO Group on behalf of International Islamic Trade Finance Corporation (ITFC).
About the International Islamic Trade and Finance Corporation (ITFC):
The International Islamic Trade Finance Corporation (ITFC) is a member of the Islamic Development Bank (IsDB) Group. It was established with the primary objective of advancing trade among OIC member countries, which would ultimately contribute to the overarching goal of improving the socioeconomic conditions of the people across the world. Commencing operations in January 2008, ITFC has provided over US$75 billion of financing to OIC member countries, making it the leading provider of trade solutions for these member countries’ needs. With a mission to become a catalyst for trade development for OIC member countries and beyond, the Corporation helps entities in member countries gain better access to trade finance and provides them with the necessary trade-related capacity-building tools, which would enable them to successfully compete in the global market.
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FINTECH
Kazang Pay launches card acquiring service in Zambia
Kazang (www.Kazang.com), the prepaid value-added services (VAS) and card acquiring business within JSE-listed fintech Lesaka Technologies, has launched its Kazang Pay card acceptance solution for merchants in Zambia. Kazang Pay makes it affordable for merchants to accept card payments on the same Kazang terminal they use to sell prepaid products and services.
The Kazang Pay enabled terminal in Zambia accepts VISA debit and credit cards as well as mobile wallet payments. Payments are settled to the merchant’s Kazang wallet on the same day. It’s as easy as letting the customer tap or insert their bank card and enter their PIN on the secure scramble PIN pad.
Kazang operates around 12,000 VAS terminals in Zambia. The goal is to enable the majority to accept card payments over the next six months. Benefits to merchants include low transaction fees and no monthly terminal rental fee for those that meet a modest monthly transaction threshold as well as the opportunity to grow their business through card acceptance.
Kazang is Zambia’s largest VAS point-of-sale terminal provider, enabling mobile money payments, bank and mobile money cash in and out, bill payments, airtime, Zesco, and many other prepaid services on one platform. The addition of card acceptance makes the platform even more comprehensive for merchants and consumers alike.
The launch of Kazang Pay in Zambia follows the introduction of the solution in South Africa, where around 60,000 small and micro merchants use Kazang Pay to accept card payments. In Zambia, there are around 3.8 million debit, credit and ATM cards in issue and 41,000 point of sale (POS) terminals in place. The value of POS transactions has grown to K 111.4 billion by 2022 from less than K 20 billion in 2018, according to the Bank of Zambia.
Says Leon de Wit, managing director at Kazang Zambia: “Zambia has made enormous strides in terms of financial inclusion, with card usage and penetration growing at a rapid pace. With Kazang Pay, merchants can now easily accept card payments on the same all-in-one terminal they already use for vending of VAS products.
“Card transactions help merchants to grow basket sizes and potentially attract more customers, and at the same time, reduce the risks and costs of handling cash. Moving towards digitalised payments will also enable merchants to track sales, manage cash flow, and create a footprint that could make it easier for them to access loans.”
Ashley Naidoo, director of Kazang Pay in South Africa says: “Our Zambian merchants have eagerly embraced our card acquiring service as a valuable part of our one-stop solution. Following the launch of Kazang Pay in Zambia, we have seen higher VAS sales across our merchant base and much-improved merchant retention and with our card acquiring solution we now appeal to a broader merchant base.”
Distributed by APO Group on behalf of Kazang.
ABOUT KAZANG:
Kazang (www.Kazang.com) is a leading provider of cash and digital solutions to merchants in Southern Africa’s informal economies. Our fintech solutions include a diverse range of value-added services (VAS), card acquiring, secure cash vaults and supplier payments platforms. Operating with a network of approximately 90,000 active devices, we process approximately 2.2 million transactions daily in markets such as South Africa, Namibia, Botswana, and Zambia.
We are dedicated to helping small and medium merchants grow and succeed, through increasing their sales, making their businesses more efficient and reducing their risks with its holistic portfolio of products and services. Kazang is a member of Lesaka Technologies (https://LesakaTech.com).
ABOUT LESAKA TECHNOLOGIES, INC:
The Connect Group and Kazang was acquired by Lesaka Technologies, Inc. in April 2022. Lesaka Technologies, (Lesaka™) is a South African Fintech company that utilizes its proprietary banking and payment technologies to deliver superior financial services solutions to merchants (B2B) and consumers (B2C) in Southern Africa. Lesaka’s mission is to drive true financial inclusion for both merchant and consumer markets through offering affordable financial services to previously underserved sectors of the economy. Lesaka offers cash management solutions, growth capital, card acquiring, bill payment technologies and value-added services to retail merchants as well as banking, lending, and insurance solutions to consumers across Southern Africa.
Lesaka has a primary listing on NASDAQ (NasdaqGS: LSAK) and a secondary listing on the Johannesburg Stock Exchange (JSE: LSK). Visit www.LesakaTech.com for additional information about Lesaka Technologies (Lesaka ™). $LSK / $LSAK
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